Contact Us
Email: enquiries@openallhours.infoeasily find information on training courses available to you and your
teams. Click on ‘More information’ to find out more about each
course and to book places.
Reception and Reservations
Tutor: Amy Kirkland
Course outline:
To ensure that your front-line teams have
the confidence and skills required to offer an
exceptional level of service and care to all
guests. The course also aims to empower
teams to identify and convert all sales
opportunities, whether face to face or on
the telephone.
Conference & Weddings
Tutor: Carren Todd
Course outline:
To enable the Conference, Events & Weddings sales teams to review working practices along with refreshing their own personal skills to allow the team to make key improvements in this area. The results will be that they offer a more professional service, exceeding customer expectations, gain an edge on the competition, allowing them to become more focused and profitable.
Maximise your RevPAR
Tutor: Ann Crome
Course outline:
To enable Owners, General Managers and other executives involved in making pricing, rate and space decisions to set prices, for all the markets in which the hotel operates, which will fit in with their public retail pricing structure and will deliver the required volumes, rates and revenue to drive profit.